Terms & Conditions of Enrolment

1 Enrolment and Contract

1.1 An application does not guarantee acceptance onto a Course.

1.2 A contract is formed when Directskills accepts your enrolment and confirms your place on the Course.

1.3 You are responsible for ensuring that the Course is suitable for your intended purpose before enrolling.

1.4 You must provide complete and accurate information during the application and enrolment process.

1.5 Directskills may refuse, suspend or cancel an enrolment where materially false, misleading or fraudulent information has been provided.

2 Total Course Fee

2.1 The price stated on your enrolment confirmation, invoice, application form or payment agreement is the Total Course Fee.

2.2 By enrolling, you agree to pay the Total Course Fee for the complete Course.

2.3 Where Directskills allows payment by instalments, the instalment arrangement is a payment facility only.

2.4 An Instalment Plan does not convert the Course into a monthly subscription, pay-as-you-go arrangement, separate monthly purchases, or a contract which can be cancelled simply by stopping future instalments.

2.5 The Total Course Fee is agreed at enrolment. The Instalment Plan only determines how and when the Total Course Fee is paid.

3 Instalment Payments

3.1 Where payment by instalments is agreed, payments must be made in accordance with the payment schedule confirmed by Directskills.

3.2 By selecting an Instalment Plan, you acknowledge that you are purchasing the complete Course for the Total Course Fee and are not purchasing individual months of access.

3.3 Cancelling a Direct Debit, standing order, recurring card authority or other payment instruction does not cancel the Course contract.

3.4 Where an instalment is not paid when due, the unpaid amount remains outstanding.

3.5 Directskills may suspend Course access and/or other services where payments become overdue.

4 14-Day Cancellation Period

4.1 Where a statutory cancellation right applies, you may cancel your enrolment within the applicable 14-day cancellation period.

4.2 To cancel, you must provide Directskills with a clear written statement confirming that you wish to cancel the Course. Cancellation requests should be sent to admissions@directskills.co.uk and should include your full name, student or learner number where applicable, and Course title.

4.3 Directskills does not provide any additional contractual cooling-off period beyond the period required by law. All cancellations and eligible refunds are handled strictly pursuant to our Refund Policy.

5 Immediate Course Access and Initial Services

5.1 Directskills normally provides Course access shortly after enrolment.

5.2 Where you request or accept immediate Course access before the end of the applicable 14-day cancellation period, you expressly request Directskills to begin providing the Course and associated services immediately.

5.3 Initial services may include processing your enrolment, creating and activating your learner account, providing access to the learning platform and Course materials, induction or onboarding, administrative processing, initial learner support, registration processing where applicable, and other Course services supplied before cancellation.

5.4 Where you cancel within the 14-day cancellation period after requesting immediate commencement, Directskills may deduct from any refund an amount representing the services already provided up to the date of cancellation.

5.5 Directskills’ standard initial enrolment, administration and commencement services are valued at up to £150.

5.6 Where those services have been provided, Directskills may deduct up to £150 from any refund, provided the amount is proportionate to the services actually supplied and is permitted by law.

5.7 Where Directskills is not legally entitled to make a deduction, no deduction will be made.

6 Withdrawal After the 14-Day Period

6.1 Once the applicable 14-day cancellation period has expired, Directskills does not provide a contractual right to cancel the Course simply because you change your mind, no longer wish to study, decide the Course is no longer suitable, change career plans, move to another provider, or otherwise voluntarily decide not to continue.

6.2 You may request withdrawal from the Course at any time, but withdrawal from study does not automatically cancel your financial obligations.

6.3 Course Fees already paid after expiry of the applicable cancellation period are not normally refundable.

6.4 Where you are paying by instalments, voluntary withdrawal after expiry of the applicable cancellation period does not automatically cancel the outstanding balance of the Total Course Fee.

6.5 Subject only to any legal right which cannot lawfully be excluded, you will remain liable for the outstanding balance of the Total Course Fee.

7 Outstanding Balance After Withdrawal

7.1 The Total Course Fee is the price of the complete Course.

7.2 An Instalment Plan is merely a facility allowing that price to be paid over a period of time.

7.3 Where a Learner voluntarily withdraws after expiry of the applicable cancellation period, the remaining Course Fee will continue to be payable in accordance with the agreed payment schedule.

7.4 Withdrawal does not convert the Course Fee into a charge calculated only by the number of months the Learner has studied.

8 Change in Personal Circumstances

8.1 A change of mind, loss of interest, change of employment, change in career plans, decision to study elsewhere, failure to allocate sufficient study time, failure to complete assessments, failure to access the learning platform, change of personal circumstances, or voluntary withdrawal will not normally cancel your liability for the Total Course Fee after expiry of the applicable cancellation period.

8.2 Directskills may consider exceptional circumstances at its discretion.

8.3 Any concession, reduction, deferral or other arrangement offered by Directskills in one case does not create an entitlement for another Learner.

9 Refunds

9.1 Refunds will only be provided where required by law or expressly agreed by Directskills in writing.

9.2 After expiry of the applicable cancellation period, there is no general contractual right to a refund simply because the Learner no longer wishes to continue the Course.

9.3 Any discretionary refund, credit or concession does not create an obligation for Directskills to provide the same arrangement in another case. Full refund guidelines are governed by our Refund Policy.

10 Course Transfers

10.1 Course transfers are subject to prior approval by Directskills.

10.2 Directskills is not obliged to approve a transfer.

10.3 Where a transfer is approved, Directskills will confirm any applicable change to the Course Fee.

10.4 Transfer to a lower-priced Course does not automatically create a right to a refund of the difference.

10.5 A Learner may not use a Course transfer for the purpose of avoiding or reducing payment obligations already entered into under their original Course.

10.6 Any applicable transfer fee or additional payment requirement will be confirmed before the transfer is completed.

11 Non-Payment

11.1 All payments must be made on or before the agreed due date.

11.2 Where payment becomes overdue, Directskills may contact the Learner and request payment.

11.3 Where an amount remains outstanding, Directskills may suspend Course access, assessment services or administrative services, restrict further Course activity, terminate enrolment, refer the outstanding amount for debt recovery, and/or commence legal proceedings for recovery of sums lawfully due.

11.4 Suspension or termination for non-payment does not automatically cancel sums already payable under the contract.

12 Chargebacks and Payment Disputes

12.1 A chargeback does not by itself cancel the Course contract.

12.2 Where a payment is disputed, Directskills may provide relevant evidence to the payment provider, including application and enrolment records, accepted Terms and Conditions, payment records, Course access records, communications, assessment records and other relevant documentation.

13 Course Delivery

13.1 Courses may be provided through online learning, distance learning, blended learning, virtual learning environments or another delivery method stated at enrolment.

13.2 Where the Course is self-paced, the Learner is responsible for progressing through the Course within the permitted Course period.

13.3 The Learner is responsible for ensuring that they have suitable internet access, equipment and software.

14 Course Duration

14.1 The Course must be completed within the applicable Course or registration period.

14.2 Failure to complete the Course within that period does not create an automatic entitlement to a refund.

14.3 Any extension is subject to approval, availability and applicable Course or awarding organisation rules.

14.4 Directskills may charge an extension or re-registration fee where applicable.

15 Assessment

15.1 Learners must complete all required assessments and provide all evidence necessary for the qualification.

15.2 Payment of the Course Fee does not guarantee successful completion.

15.3 Work which does not meet the required assessment criteria may be referred for further work.

15.4 Assessment decisions are subject to applicable assessment and quality assurance procedures.

16 Academic Integrity

16.1 Work submitted must be the Learner’s own work.

16.2 Plagiarism, impersonation, collusion, contract cheating and other forms of academic misconduct are prohibited.

16.3 Artificial intelligence tools may only be used in accordance with Directskills’ requirements and any applicable awarding organisation rules.

16.4 Directskills may use plagiarism, similarity and other academic integrity systems.

16.5 Academic misconduct may result in an assessment being referred, rejected or investigated.

17 Resubmissions

17.1 Where permitted, Learners may be given an opportunity to resubmit work which has been referred.

17.2 The number of permitted assessment attempts and any reassessment fee will be governed by the applicable Course rules.

18 Awarding Organisations

18.1 Where applicable, Learners may be registered with an external awarding organisation.

18.2 Learners must comply with applicable awarding organisation requirements.

18.3 Certification is subject to successful completion of all required units, successful assessment, internal quality assurance, external quality assurance where applicable, and approval by the awarding organisation.

18.4 Directskills is not responsible for delays caused by processes controlled solely by an external awarding organisation.

18.5 Where appropriate and subject to awarding organisation requirements, a learner may be registered for qualification and certification purposes through an associated group centre/entity to facilitate efficient processing.

19 Learner Responsibilities

19.1 The Learner is responsible for providing accurate information, paying Course Fees when due, accessing Course materials, completing required work, complying with assessment requirements, maintaining communication with Directskills, keeping contact details updated, complying with academic integrity rules, and completing the Course within the required period.

20 Course Suitability

20.1 Learners are responsible for satisfying themselves before enrolment that the Course meets their individual requirements.

20.2 Unless expressly confirmed by Directskills in writing, enrolment does not guarantee employment, promotion, university admission, visa or immigration approval, professional registration, a particular salary, admission onto another Course, or acceptance by a particular employer or institution.

20.3 Learners who require a qualification for a specific purpose should confirm the requirements directly with the relevant third party before enrolling.

21 Deferral

21.1 Deferral is not an automatic entitlement.

21.2 Directskills may approve a deferral subject to Course and awarding organisation requirements.

21.3 A deferral does not cancel or suspend Course Fee obligations unless Directskills expressly confirms otherwise in writing.

22 Termination by Directskills

22.1 Directskills may suspend or terminate a Learner’s enrolment where appropriate, including where there is serious misconduct, fraud, academic misconduct, abusive or threatening behaviour, misuse of Directskills systems, provision of materially false information, or persistent non-payment.

22.2 Termination does not automatically extinguish amounts already payable under the contract.

23 Changes to Course Provision

23.1 Directskills may make reasonable operational, administrative or academic changes to a Course.

23.2 Directskills may also make changes required by an awarding organisation, regulator or applicable law.

24 Complaints

24.1 Learners may raise complaints through Directskills’ complaints procedure.

24.2 Submission of a complaint does not automatically suspend Course Fee payments.

24.3 Any temporary payment arrangement during the investigation of a complaint must be expressly agreed by Directskills in writing.

25 Data Protection

25.1 Directskills will process personal information in accordance with applicable data protection law and our GDPR Policy.

25.2 Personal information may be shared with relevant awarding organisations and service providers where necessary for Course administration, assessment, quality assurance, compliance or certification.

26 Intellectual Property

26.1 Course materials are supplied for the Learner’s personal educational use only.

26.2 Learners must not reproduce, distribute, sell, publish or commercially exploit Directskills Course materials without prior permission.

27 Communications

27.1 Learners must maintain current contact information with Directskills.

27.2 Directskills may communicate with the Learner using the contact information provided during enrolment.

27.3 Failure to read a communication sent to the registered email address does not automatically invalidate that communication.

28 Statutory Rights

28.1 Nothing in these Terms excludes or restricts any right which cannot lawfully be excluded.

28.2 No additional contractual rights are created by this clause.

29 Severability

29.1 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

30 No Waiver

30.1 Failure by Directskills to enforce a contractual right immediately does not mean that Directskills has waived that right.

31 Governing Law

31.1 These Terms and Conditions are governed by the laws of England and Wales.

33 Acceptance

33.1 By completing enrolment, the Learner confirms that they have been provided with the Course title, the Total Course Fee, the applicable payment arrangement, these Terms and Conditions, and information regarding the applicable cancellation arrangements.

33.2 The Learner confirms acceptance of these Terms and Conditions by completing the declaration on the application form.

Official Identity and Unauthorised Representation

DirectSkills operates through its officially designated business channels. No third-party website or overseas office is authorised to claim affiliation with DirectSkills, use our approved centre credentials to represent our organisation, or accept payments on our behalf without express written permission.

DirectSkills does not own, operate or authorise directskillsuae.com and does not maintain a branch or regional office in the UAE.

Learners are advised to verify official communications, enrolments and payment instructions through https://directskills.co.uk.

For official centre credentials and verification advisory, please consult our Official Website & UAE Clarification Notice.